Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. ITE

ITE

Welcome! You can raise a request to ITE using the options provided.

  • WSDC Support Request

    WSDC Support Form

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"7883da0023f348013132b20b33107f3780dfe044_lout","branding":{"id":"1","key":"ite","name":"ITE","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"ite","projectId":10000,"serviceDeskId":1,"name":"ITE","description":"<p>Welcome! You can raise a request to ITE using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"34","name":"WSDC Support Request","descriptionHtml":"","callToAction":"WSDC Support Request","introHtml":"<p>WSDC Support Form</p>","icon":10511,"iconUrl":"https://adnsg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1],"key":""},{"id":"2","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://adnsg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://adnsg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"1","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://adnsg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[34]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkOGMxNDdkYi05MzE1LTQwYzMtOTk2MC04MGRjZGUyZDA5ZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xNzQwOTkzOTMiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc2MjE2Njk3LCJuYmYiOjE3NzYyMTU0OTcsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.DqbBO3jFXdiRGdSIArTY3xU4wjYpFadsIoGw5hv4VXI","targetCollection":"upload-user-collection--174099393","endpointUrl":"https://api.media.atlassian.com","clientId":"d8c147db-9315-40c3-9960-80dcde2d09e5","tokenDurationInMins":20}},"reqCreate":{"id":34,"projectId":10000,"issueType":{"id":"10001","name":"Submit a request or incident"},"form":{"name":"WSDC Support Request","descriptionHtml":"","callToAction":"WSDC Support Request","intro":"<p>WSDC Support Form</p>","instructions":"","icon":10511,"iconUrl":"https://adnsg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10159","fieldConfigId":"10260","label":"Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/34","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/34","calendarParams":{"firstDay":0,"date":"2026-04-15T03:11:38+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkOGMxNDdkYi05MzE1LTQwYzMtOTk2MC04MGRjZGUyZDA5ZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xNzQwOTkzOTMiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc2MjE2Njk4LCJuYmYiOjE3NzYyMTU0OTgsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.yINe5kCB_HP7VDDh9obEFsRkY6cgJlfjxeWZdT_2dbU","targetCollection":"upload-user-collection--174099393","endpointUrl":"https://api.media.atlassian.com","clientId":"d8c147db-9315-40c3-9960-80dcde2d09e5","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":4375607618532981,"updated":"2026-01-30T09:34:34.073218405Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[34],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4375607618532981,"name":"IT support request","submit":{"lock":false,"pdf":false},"templateFormUuid":"600755d6-bf07-464c-b7d6-9980d46cd58f"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":39},"layout":"default","localId":"d0ac2ad7-9288-4df1-8cce-3cc3ce0a12c2"}},{"type":"paragraph","attrs":{"localId":"85d94006-829c-48cb-9f6b-9c52c906bb50"},"content":[{"type":"text","text":"We're sorry you're experiencing technical difficulties. To help us resolve your issue as quickly as possible, please provide detailed information about what happened, including any error messages and the steps you took before the problem occurred."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"b9647692-f21a-4ef0-aeeb-5b3924302a34"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"22100750-2d6e-41b8-b56a-89d1909dd496"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"20321d95-df3e-4e87-9bcb-2b77ccfe403a"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"9fd0a318-253c-4714-9b63-b6e194fce79c"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":37},"layout":"default","localId":"12a4033f-b8a0-4bd5-9be1-7e23ed781e86"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"fffd0f5c-c059-45a3-b780-bb19b1c3932e"}}]}],"conditions":{"33":{"i":{"co":{"cIds":{"28":["2"]}}},"o":{"sIds":["2"]},"t":"sh"},"34":{"i":{"co":{"cIds":{"28":["3"]}}},"o":{"sIds":["3"]},"t":"sh"},"30":{"i":{"co":{"cIds":{"28":["1"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"name":"Technical Issue Category","conditions":["30"]},"2":{"name":"Non Technical Issue Category","conditions":["33"]},"3":{"name":"Other Issue Category","conditions":["34"]},"4":{"name":"Description","conditions":[]}},"questions":{"23":{"type":"cd","label":"Issue Category","description":"Non Technical Issue Category","validation":{"rq":false},"choices":[{"id":"5","label":"OJT Assessment","other":false},{"id":"1","label":"Onboarding","other":false},{"id":"2","label":"Funding","other":false},{"id":"3","label":"Job Application / Job posting","other":false}],"questionKey":""},"37":{"type":"pg","label":"Provide details of the issue faced","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"32":{"type":"cd","label":"Issue Category","description":"Other Issue Category","validation":{"rq":false},"choices":[{"id":"6","label":"Other (Please specify below)","other":false}],"questionKey":""},"39":{"type":"cd","label":"User Type","description":"","validation":{"rq":false},"choices":[{"id":"3","label":"Company Representative","other":false},{"id":"4","label":"New Applicant","other":false},{"id":"1","label":"Existing Trainee","other":false},{"id":"2","label":"Company Trainer","other":false},{"id":"5","label":"ITE Staff","other":false}],"questionKey":""},"31":{"type":"cd","label":"Issue Category","description":"Technical Issue Category","validation":{"rq":false},"choices":[{"id":"7","label":"Login Issues","other":false},{"id":"8","label":"Functionality Issues e.g. broken links, unable to save","other":false}],"questionKey":""},"38":{"type":"at","label":"Attachment","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"28":{"type":"cd","label":"Ticket Details Category Type","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Technical","other":false},{"id":"2","label":"Non-Technical","other":false},{"id":"3","label":"Others / General Enquiries","other":false}],"questionKey":""}}},"uuid":"600755d6-bf07-464c-b7d6-9980d46cd58f"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":4375607618532981,"updated":"2026-01-30T09:34:34.073218405Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[34],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4375607618532981,"name":"IT support request","submit":{"lock":false,"pdf":false},"templateFormUuid":"600755d6-bf07-464c-b7d6-9980d46cd58f"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":39},"layout":"default","localId":"d0ac2ad7-9288-4df1-8cce-3cc3ce0a12c2"}},{"type":"paragraph","attrs":{"localId":"85d94006-829c-48cb-9f6b-9c52c906bb50"},"content":[{"type":"text","text":"We're sorry you're experiencing technical difficulties. To help us resolve your issue as quickly as possible, please provide detailed information about what happened, including any error messages and the steps you took before the problem occurred."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"b9647692-f21a-4ef0-aeeb-5b3924302a34"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"22100750-2d6e-41b8-b56a-89d1909dd496"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"20321d95-df3e-4e87-9bcb-2b77ccfe403a"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"9fd0a318-253c-4714-9b63-b6e194fce79c"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":37},"layout":"default","localId":"12a4033f-b8a0-4bd5-9be1-7e23ed781e86"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"fffd0f5c-c059-45a3-b780-bb19b1c3932e"}}]}],"conditions":{"33":{"i":{"co":{"cIds":{"28":["2"]}}},"o":{"sIds":["2"]},"t":"sh"},"34":{"i":{"co":{"cIds":{"28":["3"]}}},"o":{"sIds":["3"]},"t":"sh"},"30":{"i":{"co":{"cIds":{"28":["1"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"name":"Technical Issue Category","conditions":["30"]},"2":{"name":"Non Technical Issue Category","conditions":["33"]},"3":{"name":"Other Issue Category","conditions":["34"]},"4":{"name":"Description","conditions":[]}},"questions":{"23":{"type":"cd","label":"Issue Category","description":"Non Technical Issue Category","validation":{"rq":false},"choices":[{"id":"5","label":"OJT Assessment","other":false},{"id":"1","label":"Onboarding","other":false},{"id":"2","label":"Funding","other":false},{"id":"3","label":"Job Application / Job posting","other":false}],"questionKey":""},"37":{"type":"pg","label":"Provide details of the issue faced","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"32":{"type":"cd","label":"Issue Category","description":"Other Issue Category","validation":{"rq":false},"choices":[{"id":"6","label":"Other (Please specify below)","other":false}],"questionKey":""},"39":{"type":"cd","label":"User Type","description":"","validation":{"rq":false},"choices":[{"id":"3","label":"Company Representative","other":false},{"id":"4","label":"New Applicant","other":false},{"id":"1","label":"Existing Trainee","other":false},{"id":"2","label":"Company Trainer","other":false},{"id":"5","label":"ITE Staff","other":false}],"questionKey":""},"31":{"type":"cd","label":"Issue Category","description":"Technical Issue Category","validation":{"rq":false},"choices":[{"id":"7","label":"Login Issues","other":false},{"id":"8","label":"Functionality Issues e.g. broken links, unable to save","other":false}],"questionKey":""},"38":{"type":"at","label":"Attachment","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"28":{"type":"cd","label":"Ticket Details Category Type","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Technical","other":false},{"id":"2","label":"Non-Technical","other":false},{"id":"3","label":"Others / General Enquiries","other":false}],"questionKey":""}}},"uuid":"600755d6-bf07-464c-b7d6-9980d46cd58f"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=adnsg","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"7883da0023f348013132b20b33107f3780dfe044_lout","baseUrl":"https://adnsg.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://adnsg.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d8c147db-9315-40c3-9960-80dcde2d09e5","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0428f567f4d64cfeb2ac4071f9f7908f","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://adnsg.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}